Homeowner Information

Your guide for care and maintenance of your Critchlow Homes built home.

It is important to remember the difference between homeowner maintenance (which is your responsibility), and warranty service (which is Critchlow Homes’ responsibility). The Limited Warranty lists warrantable items and provides a resolution process if there is a disagreement. As a rule of thumb, remember that any damage or defect caused by neglect, abnormal use, or improper maintenance will not be covered.

Here are some examples of the top five homeowner maintenance responsibilities.

Download our Homeowner Maintenance Guide

Paint Touch-up

A paint touch-up kit will be provided for touch-ups needed after closing, or for use in seasonal maintenance.

Caulking

All caulking deteriorates and requires maintenance, especially in “wet rooms” like kitchens and bathrooms. Caulking touch-ups are homeowner maintenance.

Cosmetic Damage

Please remember to carefully note cosmetic damage such as scratches, nicks, chips and stains to the Superintendent during orientation. Cosmetic damage reported after closing is considered homeowner maintenance.

Landscaping

Newly installed landscaping needs regular watering to establish healthy roots. Landscaping that dies due to lack of maintenance will not be replaced. However, there is a 30-day warranty covering death due to transplant shock.

Appliances

Whirlpool and Kitchen Aid appliances carry a manufacturer’s warranty through the Whirlpool Corporation. By law, we are required to turn over the warranty on all major appliances to the homeowner after closing.

Remember, all homes require care and maintenance from day one. Care and maintenance guidelines are more specifically outlined in the Interior & Exterior Maintenance Sections of the Homeowner Manual.

By caring for your new home and grounds carefully, you will ensure many years of enjoyment. Each and every homeowner’s attention to exterior maintenance contributes significantly to the overall look and desirability of your new community.